Shipping Policy

Our standard processing time is 3-12 business days, excluding weekends. Standard/priority via USPS takes 2-3 business days, via DHL takes 3-4 business days, and via UPS 3-4 business days

Please note that your order may be shipped in separate packages. In the event that this happens, we will email you immediately notifying you that your order was fulfilled partially with the tracking information. When the remainder of your order ships, you will receive an additional email containing tracking information.

If you have questions about your order, please contact info@rawhairemporium.com with your order number and we will be happy to assist you.

COVID-19 SHIPPING AND PROCESSING UPDATE

Please note that though we have normal processing times for all of our products, processing can take up to 20 business days due to COVID-19 procedures at the moment until things are 100% back to normal.

LOST/STOLEN PACKAGES

Raw Hair Emporium cannot be held responsible for lost, stolen, or damaged packages. If you or a customer encounters an issue regarding lost, stolen or, damaged packages please contact USPS, DHL, or UPS with your tracking information.

By placing an order with Raw Hair Emporium, you agree to have read and agreed with our terms, policies, and agreements. All policies may be updated or changed at any time.